Roadmap
What's live, what's coming, and what's being considered. This is a working document. Priorities may shift based on user feedback.
Built and deployed
Built- ✓12 dispute scenarios
- ✓6 reply tones
- ✓12-section evidence pack builder
- ✓TXT, Markdown, and PDF export
- ✓Saved cases in browser (no account needed)
- ✓Demo mode (no account required)
- ✓Email/password accounts
- ✓Cloud saved cases for signed-in users
- ✓Deal code redemption at /redeem
- ✓Direct web subscription plans available
- ✓Chargeback response preparation (response draft, evidence checklist, case notes)
- ✓Tracking timeline parser for carrier event detection
- ✓AI Strategy Review for chargeback cases (selected plans, AI usage limits apply)
Next (60-120 days)
Planned- ○Multi-store profiles (Tier 2+)
- ○Policy vault: save and reuse shipping/returns policies
- ○Case history filtering and search
- ○Improved evidence pack formatting
- ○Onboarding wizard for new users
Later (3–6 months)
Future- ○Chrome extension: auto-extract order info from Gmail and Shopify admin
- ○Team seats: invite additional users to workspace
- ○Bulk case history export to CSV
- ○Custom reply tone editor
- ○Shopify order import (read-only)
Under Consideration
Considering- ○AI-enhanced reply personalisation for customer-facing emails (server-side only)
- ○WhatsApp / SMS dispute templates
- ○Carrier tracking integration for evidence
- ○Dispute outcome tracking
- ○Multi-language support
About chargeback response preparation
The chargeback response module is live and available at /app/new-chargeback. Outputs are a drafting aid based on the information you enter. They are not legal advice and do not guarantee any chargeback outcome. Decisions are made by the issuing bank or payment processor. Review all drafts carefully before submitting to your payment processor.
Have a feature request?
Email support@getdisputedesk.com We read everything and often build requested features within weeks.